Price & Promotions Lead

Contract type: Permanent

Location: Hatfield - Hybrid working - 3 days in the office

Working hours per week: 40 hours

Level: Lead

Reports to: Commercial Development Director

Application Closing Date: Tuesday 6th October

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and a champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This is a rare opportunity to own and accelerate the value strategy for a fast-growing UK consumer retailer.

The business is performing strongly, and pricing sits right at the heart of its commercial agenda. As the Price & Promotions Lead, you'll take full ownership of a well-defined, senior-sponsored value strategy. Your remit is to accelerate delivery rather than design it from scratch, while leading a team and partnering closely with the trading and buying functions.

The role combines strategic direction with hands-on commercial judgement. You'll shape how price and promotional decisions are made across the business, act as senior commercial owner for AI-enabled pricing and promo optimisation tooling, and lead the operating model change needed to embed smarter, data-led ways of working. With direct exposure to the executive team and board-level reporting, this is a high- visibility platform for a strategically minded operator ready to step from consulting into a senior in-house role.

What you’ll do

You will take full ownership of the value strategy and its delivery across the commercial function.

Value strategy and execution

• Develop and drive critical price and promotional initiatives, adapting to market conditions and competitor activity.

• Set and govern pricing and promotional guardrails (e.g. price index targets, promotional standards)

• Recommend value investments that balance strong customer outcomes with commercial viability.

• Lead senior leadership and board-level reporting on value strategy and performance.

AI-enabled tooling and ways of working

• Act as senior commercial owner for AI-enabled price and promo optimisation tooling, shaping requirements alongside Data Science and Product.

• Lead the operating model change required to embed new tools, redesigning processes and setting expectations for how data drives buying decisions.

• Drive automation of manual processes to free the team for higher-value work.

Team leadership and business partnering

• Lead and develop the pricing team, building analytical and commercial capability

• Establish pricing as a genuine commercial partner to the buying team, providing timely, high-quality analysis and recommendations

• Build strong relationships across Trading, Finance, Data Science and Marketing

Who you are

• 6-10 years across strategy consulting (MBB or a pricing specialist such as Simon-Kucher or Pearson Ham) and direct in-house retail experience

• Proven ability to lead complex strategic programmes and influence senior stakeholders across commercial functions

• Strong analytical capability with experience translating data into commercial insight and customer value

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you. If you require reasonable adjustments during the recruitment process, please let us know on the application form.