Product Manager - AI & Agentic Products

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Application Closing Date: Tuesday 9th June 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

As part of our in-house technology evolution, Ocado Retail is establishing a dedicated focus on leveraging advanced Artificial Intelligence to augment our teams and streamline our operations. Built around our agile Product Pod model, this new role will lead a pipeline of agentic and AI-derived products.

The Product Manager - AI & Agentic Products will be responsible for identifying high-impact opportunities to augment what we do with AI, establishing secure and scalable deployments in collaboration with Data Science, IT, and Governance. They will work with a lean, dedicated development team to bring these tools to life. This role covers the entire lifecycle, from initial concept and custom UI/micro-app development to large-scale enterprise integration.

What you’ll do

• Opportunity Discovery & Pipeline Management: Proactively collaborate with business stakeholders across Ocado Retail to identify processes, decision-points, and workflows that can be augmented or automated using agentic AI solutions.

• Cross-Functional Collaboration: Act as the critical connector between our Data Science teams (who build underlying models/algorithms) and business units, translating technical capabilities into practical, value-adding applications.

• Governance, Compliance & Security: Partner closely with IT, Data Governance, and InfoSec teams to ensure all AI deployments adhere to strict security, privacy, and ethical standards, establishing robust guardrails for agentic behaviours.

• UI & Micro-App Delivery: Lead a software development team to design and build intuitive User Interfaces (UIs) and lightweight micro-applications, ensuring that complex AI capabilities are accessible, highly usable, and seamlessly integrated into daily business workflows.

• Large-Scale Augmentation: Oversee the scaling and integration of agentic tools into core enterprise systems to deliver significant, measurable productivity gains and smarter decision-making.

• MVP to Production Lifecycle: Define minimum viable products (MVPs) for rapid testing and feedback, and establish a clear framework for measuring, monitoring, and optimising the business value of AI tools post-rollout.

Who you are

• AI-Literate Product Leader: You have a solid background in product management with a track record of deploying data-driven, machine learning, or artificial intelligence products.

• Value-First Thinker: You understand that AI is a tool, not a goal; you excel at finding the right balance between technical novelty and tangible operational/commercial impact.

• Strong Collaborator & Negotiator: You are highly effective at navigating complex stakeholder landscapes, working seamlessly with data scientists, platform engineers, security specialists, and business operators.

• UX/UI Mindset: You understand how to make complex backend logic simple for end-users, guiding developers to build clean, functional front-ends and micro-apps.

• Governance Savvy: You possess a strong understanding of technical risk, data privacy, and the compliance requirements associated with deploying LLMs and agentic workflows in an enterprise environment.

• Pragmatic and Agile: You thrive in a fast-paced environment and are skilled at defining thin, iterative slices of work to test hypotheses quickly.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.